Refund policy

Return and Refund Policy – Leashly

Last updated: August 30, 2026

At Leashly, we want you to shop with complete confidence. This policy summarizes your return rights and how to exercise them, depending on your country of residence.

1. General Return Window

We offer a 30 calendar day return window from the delivery date to request a return, whether or not the reason relates to a product defect.

  • Customers in Spain and the rest of the European Union: in addition to this 30-day commercial policy, EU law (Directive 2011/83/EU) grants you a minimum legal right of withdrawal of 14 calendar days from receipt of the product, with no need to justify the reason. Leashly voluntarily extends this window to 30 days.
  • Customers in Colombia: under the Consumer Protection Statute (Ley 1480 de 2011), you have a legal right of withdrawal ("derecho de retracto") of 5 business days from delivery for purchases made through electronic or distance sales channels, with no need to justify the reason. This 5-business-day legal right of withdrawal is in addition to the 30-calendar-day commercial policy Leashly offers for other return reasons.
  • Customers in the United States: there is no mandatory federal "cooling-off" period for online purchases, so our 30-calendar-day commercial policy applies directly.

2. Conditions for Returns

For us to accept a return, the product must:

  • Be unused and in the same condition it was received in.
  • Retain its original packaging and tags, if applicable.
  • Be accompanied by proof of purchase (order number or invoice).

Returns of used products, products damaged through misuse, or incomplete products will not be accepted, unless due to a manufacturing defect or a shipping error on our part.

3. How to Request a Return

  1. Email us at leashlysales@gmail.com with your order number and the reason for the return, within the applicable window for your country (see point 1).
  2. We will confirm whether the return is accepted and provide you with instructions for shipping the product back.
  3. Once we receive and inspect the returned product, we will process your refund or exchange within a maximum of 14 calendar days.

4. Return Shipping Cost

Leashly covers the cost of return shipping in all cases, whether the reason is a defect or error on our part, or simply because the customer changed their mind (withdrawal). We will provide you with the return shipping method when confirming your request; please do not ship the package back on your own before receiving our instructions, as we may not be able to locate it or process your refund.

5. Refunds

  • Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed with you.
  • The refund includes the product price and, where the legal right of withdrawal applies (EU/Spain, Colombia), also the original outbound shipping cost, as required by the applicable regulations.
  • The time it takes for the amount to appear in your account depends on your bank or payment method, and may take an additional 5 to 10 business days after we process the refund.

6. Exchanges (Size, Color, Model)

If you'd like to exchange your product for a different size, color, or model, contact us at leashlysales@gmail.com within the window indicated in point 1. We will process the exchange subject to availability of the requested product; if it is not available, we will issue a refund instead.

7. Defective Products or Incorrect Orders

If you received a defective product, one damaged in transit, or a different item than what you ordered, please contact us as soon as possible (ideally within 7 days of delivery) with photos of the product and packaging. In these cases, Leashly will provide a full refund or reshipment of the correct product at no additional cost to you, regardless of the general return window.

8. Exclusions

Returns for change-of-mind reasons are not accepted in the following cases:

  • Personalized or custom-made products ordered to the customer's specific request.
  • Products that, for hygiene reasons, have been unsealed after delivery (where applicable).

9. Contact

For any questions about returns or refunds, please write to us at leashlysales@gmail.com. We're here to help.