Shipping Policy – Leashly

Last updated: August 30, 2026

At Leashly, we want your shopping experience to be clear from the start. This policy explains how, when, and at what cost we ship your orders to Spain, the rest of the European Union, Colombia, and the United States.

1. Order Processing

All our products are shipped directly from our suppliers' warehouses and international fulfillment centers. This allows us to offer a wide range of products at competitive prices, but it also means slightly longer shipping times than a store with local stock. Please keep this in mind before ordering, especially if you need the product by a specific date.

• Processing time: 1 to 3 business days from payment confirmation, before the order leaves the warehouse.
• You will receive a confirmation email with tracking information as soon as your order ships.

2. Estimated Delivery Times

The following times are estimates from the moment the order leaves the warehouse (they do not include the processing time in point 1) and may vary due to customs, local holidays, or carrier delays:

Destination	Estimated delivery time
Spain (mainland and Balearic Islands)	8–15 business days
Spain (Canary Islands, Ceuta and Melilla)	12–20 business days
Rest of the European Union	8–17 business days
United States	10–20 business days
Colombia	12–25 business days

These times are estimates only and do not constitute a contractual guarantee of delivery on an exact date.

3. Shipping Costs

• Shipping cost is calculated and displayed at checkout before you confirm your order, based on destination and cart contents.
• Free shipping: we offer free shipping on orders over €50 (or the equivalent in your local currency), for any of the destinations listed above. Below that amount, a shipping fee calculated at checkout will apply.
• Prices are displayed in EUR; for Colombia and the US, the amount may be automatically converted to your local currency based on the day's exchange rate.

4. Customs, Duties, and Import Taxes

• European Union (including Spain): prices already include applicable VAT, so you should not need to pay any additional charges upon receiving your order.
• Colombia and United States: depending on the order value, customs authorities may apply duties, import VAT/taxes, or customs handling fees, which are the buyer's responsibility and are charged at the time of delivery. Leashly has no control over these amounts and cannot predict their exact value, as they depend on the customs regulations in effect in each country.
• We recommend checking your country's customs regulations before ordering if you have questions about possible additional charges.

5. Order Tracking

All shipments include a tracking number, which we will send you by email. You can check your order status at any time using the tracking link or by contacting our customer service team.

6. Orders with Multiple Items

If your order includes several products, they may ship separately and arrive at different times, as they may come from different warehouses. This does not incur any additional cost to you, and each shipment will include its own tracking number.

7. Incorrect Addresses and Failed Deliveries

It is the customer's responsibility to provide a complete and correct shipping address. Leashly is not responsible for delays or losses resulting from an incorrect or incomplete address provided by the customer. If a package is returned by the carrier due to an incorrect address, we will contact you to arrange reshipment, which may involve an additional shipping cost.

8. Lost or Significantly Delayed Orders

If your order has not arrived after the maximum estimated time (see table in point 2) plus an additional 5 business days, please contact us at leashlysales@gmail.com with your order number. We will investigate with the carrier and, if the loss of the package is confirmed, we will offer you a reshipment or a full refund.

9. Contact

For any questions about your shipment, please write to us at leashlysales@gmail.com. We'll be happy to help.